Contact Us & Customer Service
Have a question about an order, a product, or anything else? Our California-based team is here to help — and we make it a point to respond to every inquiry within 24 hours.
Customer Service & Order Support
For anything related to your order — shipping status, delivery questions, returns, exchanges, refunds, or product inquiries — reach out to our customer service team:
Email: customerservice@truekatana.com
Before reaching out, you might find a quick answer on one of these pages:
- Frequently Asked Questions — answers to the most common questions about our swords, ordering, and shipping
- Shipping Policy — processing times, delivery estimates, and carrier information
- Return Policy — our 30-day return process and how to request an RMA
- Track My Order — check the status of your shipment in real time
Technical Support
Experiencing a website issue, broken page, or checkout problem? Let us know and we'll get it fixed:
Email: sales@truekatana.com
Business & Partnership Inquiries
Interested in wholesale orders, affiliate partnerships, or business collaborations? We'd love to hear from you:
Email: ecommerce@swordsman.us
Marketing & Media
For press inquiries, influencer collaborations, product reviews, or marketing partnerships:
Email: ecommerce@swordsman.us
Our Location
SWORDSMAN INC.
Goodyear Business Park
Irvine, CA 92618
United States
Please note: We do not offer walk-in service or local pickup at this time. All orders are fulfilled through our online store at www.truekatana.com.