Yes, you will receive an email notification once your order is shipped.
Yes, you will receive an email confirmation.
Once your item is ready, we will ship it to you with UPS, SF-Express OR USPS, usually delivery time is between 10-15 business days. however sometimes it is delayed by the customs department, we will provide you with tracking number information so you can track it once it was shipped.
If it is your personalized custom order, usually the production time will be extended to 30-60 days, which will be based on the difficulty of your order process.
We accepts payments from Visa, American Express, Discover, PayPal
Due to our size and efficient fulfillment, we move pretty quickly, so we cannot guarantee that your order can be cancelled or altered after it has been placed. You may contact us as soon as possible to see if your order has already started to be processed. In the event that it has not, we will be more than happy to make changes to it within 24 hours.
Your satisfaction is our top priority, and we want your shopping experience to be perfect. We'll replace the item if it's still available or issue a full refund.
If you see any damage or quality issues. Make sure to note the damage or quality issues on the delivery service's paperwork, and please contact us.
Please include your order number, the item received in error, and the name of the item that you did not receive. We will contact you with details on how to return the item received in error and the status of the actual item you ordered.
You can check the status of your order by entering your order details on the Orders page.
Click on the order number and you will see the order status in the top. If you do not know your order number, you can locate it by looking at your order confirmation email.
When a shipping label has been created for your order, you will be able to track your shipment within your Orders page.
Please note that once your package has shipped, tracking information will take up to 24 hours to appear in a carrier’s system.
If you have any further questions, please contact us.
We understand with the nature of what we are sending out, items may be broken in transit. We would be happy to send you a replacement if your item was damaged in transit. Please send a photo of your broken item within 14 days of delivery. Once we receive the photo we will be able to send a replacement.
If the item that is damaged is currently out of stock, you may choose another item equal value or less or receive a full refund for the item (shipping will not be refunded).
Yes, we can ship to the world, but please check whether the laws in your country permit the possession of sword products. We do not pay customs fees, so please double check customs fees in your country first.
If the item is not what you expected, you may return your item within 14 days of delivery and receive a full refund for the cost of the item (shipping will not be refunded). You will be responsible for the return shipping costs.
We are a handmade swords workshop that started in 2001, designing and selling sword products to the world over 17 years. In 2016, Truekatana established a company in California and sold our authentic samurai swords, Chinese swords, anime & game replica swords in the main e-commerce marketplaces.
All our samurai swords are designed in Japan, produced in China sword city with more than 2,600 years of sword-making history, We have 13 sword-masters to handmade all samurai swords for you.
We provide you with high-quality and reasonably priced samurai swords, anime replica swords, and Chinese sword products. These products will be the best choice for your collection and gifts to your friends.
Also, We provide customized services for Japanese samurai swords. Please send us your special needs by email. We'll happy to provide you with high-quality customized swords.
