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Return Policy

Refunds, Returns, and Cancellations

For refund or return requests, please contact us within 30 calendar days after your tracking number has been marked as "delivered". Requests received later than 30 calendar days after delivery, will not be eligible.  


Our refund and returns policy applies only if the item is received with a fault, damaged, or is significantly different to the description. To help us process your request, we may ask for photos or other documentary evidence as proof, so we can best diagnose the problem and work on a solution for you.


If your refund/exchange is approved, you will be given an RMA Number (Return Merchandise Authorization Number), along with instructions to complete your return. If we approve a refund, the money will be returned to the same method of payment used to make your purchase.


Item must be received within 14 days after the RMA Number has been approved and assigned. The customer will be responsible for the return shipping cost.


If you need to cancel your order, please contact us within 24 hours of placing your order. This is because we aim to dispatch all orders within 24 to 48 business hours after receiving the order. If you contact us after it's been shipped, we are not able to recall the order. 




Craftsmanship and Quality Guarantee

If you have found an issue in quality or craftsmanship with a product from us, please contact us immediately and we will repair or replace it, at our discretion. Products that have been subject to abuse are not eligible under this guarantee. Products on our site are described as accurately as possible, but occasional slight variations in measurements, colour, or design may occur.


Any remedy for an unintentional error in the description, pricing, or availability is at our discretion.




Return Rules



Email: 

customerservice@truekatana.com