I rarely leave reviews, but my experience with TrueKatana absolutely deserves one.
I initially received an incorrect item with my order. Mistakes happen, that part didn’t concern me. What did matter was how the situation was handled, and TrueKatana exceeded every expectation I had.
From the very first reply, their support team was polite, responsive, and genuinely focused on making things right. They clearly communicated my options, worked with my timeline (this was a birthday gift), and went out of their way to minimize inconvenience. Instead of rigid policies or delays, I was met with flexibility, transparency, and solutions.
The highlight? They arranged shipment of the correct sword promptly and ultimately told me I could keep the incorrect item at no cost—no return required. That level of trust and goodwill is rare, especially in online retail.
What impressed me most wasn’t just the resolution, but how easy they made the entire process feel. No friction. No defensiveness. No hoops to jump through. Just professional, thoughtful customer care from start to finish.
TrueKatana has earned a customer for life. Their customer service genuinely rivals what I’ve experienced with top-tier Fortune 500 companies, and I wouldn’t hesitate to recommend them to anyone considering a purchase.
If you’re on the fence, don’t be. You’ll be taken care of.
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Handmade Japanese Katana Sword T10 Carbon Steel With Sunflower Tsuba Verified Purchase |
Omg my boyfriend love it!!! He super heavy and super sharp!!!! It’s literally sword !!! It took a while to get here, but it got here!
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Handmade Japanese Sword With Golden Blade And Scabbard Verified Purchase |
An amazing work of art! Brilliant color and feels magnificently balanced in the hand that wields it. The sharp cold steel of the blade is perfect. There is no disappointment here!
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Handmade Japanese Katana Sword With Blue Lightning Blade And Leopard Tsuba Verified Purchase |
Thanks! This is awesome! Good quality and quick delivery. Much appreciated!
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Handmade Japanese Katana Sword Damascus Steel With Brown Saya Verified Purchase |
very satisfied with the miao dao sword,I might purchase another one about April or, May.
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Handmade Chinese Dao Broadsword 1045 Carbon Steel Verified Purchase |
The sword came fast, its nice and sharp and I love how detailed it is
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Zenitsu Agatsuma's Sword, Demon Slayer Sword, Kimetsu No Yaiba Sword - Nichirin Sword Verified Purchase |
Got here very fast (within about 4-5 days). Looks awesome as a centerpiece on my wall. Has a very durable feel to it. Would purchase from here again in the future.
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Kyojuro Rengoku's Sword, Demon Slayer Sword, Kimetsu No Yaiba Sword - Nichirin Sword Verified Purchase |
Fantastic piece for those who are a fan of the anime especially or katanas in general. Shipping was fast even considering it was around the christmas holiday. The sword is excellent quality and the damascus pattern on the blade is beautiful. Highly recommend this piece for any Rurouni Kenshin fan!
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Reverse Blade Katana Sword, Rurouni Kenshin Katana Sword 1000 Layer Folded Steel Full Tang Verified Purchase |
Great product! Item was a described. Fast shipping.
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Handmade Japanese Katana Sword T10 Carbon Steel Real Hamon Verified Purchase |
What a wonderful gift chosen for my grandson. His smile speak the million words of the detailed craftsmanship of the sword to the life time of memory of having this beautiful piece of art.
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Handmade Japanese Katana Sword High Manganese Steel Full Tang With Blue Blade Verified Purchase |
It is a wonderful object…
Though I made a mistske; I wanted the one blonde one that is 1.5 pounds!
Any chance to exchange, or have a good deal on that lighter one?
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Handmade Shirasaya Wakizashi Sword T10 Carbon Steel Without Tsuba Verified Purchase |
All was very nice
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Handmade Japanese Katana Sword With White Blade And Scabbard Verified Purchase |
Excellent, thank you.
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Handmade Japanese Katana Sword T10 Folded Clay Tempered Steel With White Scabbard Verified Purchase |
It arrived quickly and in great condition. It looks well made. My daughter thinks it looks amazing and is excited to use it.
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Handmade Chinese Tai Chi Sword Stainless Steel With Brown Scabbard Verified Purchase |
Shipping was quick. Quality is outstanding and will definitely come back to collect more beautiful pieces.
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Handmade Japanese Tanto Sword With Black Blade Verified Purchase |
The sword was actually very sturdy and good quality
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Handmade Bleach Kurosaki Ichigo Bankai Tensa Zangetsu Anime Katana Swords Verified Purchase |
Great product. I love it. It's amazing.
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Handmade Japanese Samurai Sword With Blue Damascus Steel Blade Verified Purchase |
He loves it
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Handmade Japanese Katana Sword 1065 Carbon Steel With Black Blade Verified Purchase |
I honestly was a bit scared to buy it but i 10/10 recommend it was sharp and it looked beautiful would definitely buy again
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Handmade Real Japanese Samurai Sword Real Hamon With Red Saya Verified Purchase |
The sword looked pretty online but is JAW DROPPING in person! Such a beautiful blade!
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Handmade Japanese Samurai Sword 1045 Carbon Steel With Blue Blade And Scabbard Verified Purchase |
It’s beautiful
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Handmade Japanese Katana Sword With Black Scabbard Verified Purchase |
Got this for my son for Christmas who started collecting swords, looks awesome and he loved it!!!
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Handmade Japanese Tanto Sword 1045 Carbon Steel Full Tang Verified Purchase |
Absolutely stunning. A beautiful craft!
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Authentic Japanese Katana Sword Damascus Steel With Red Blade And Scabbard Verified Purchase |
Sehr zufrieden mit meinem Katana, die Saya ist schön, die Tsuba ein Traum. Das Gewicht überzeugt mit einer guten Balance. Die Klinge ist gut geschärft. Dies ist mein 2. Katana von TrueKatana und definitiv nicht mein letztes. Absolute Kaufempfehlung
P.S. Der Versand nach Deutschland dauert etwas… bei mir 4 Wo.
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Handmade Japanese Samurai Sword With Spring Steel Balde Verified Purchase |
Perfect katana to use to displaying or playing with. Very sharp, durable and bendable. Perfect handling and unsheathing is perfect.
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One Piece Roronoa Zoro Sandai Kitetsu Katana Samurai Sword Replica With Red Scabbard Verified Purchase |
Es una belleza estoy enamorado de este producto muchas gracias es excelente
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Handmade Bleach Kurosaki Ichigo Bankai Tensa Zangetsu Anime Katana Swords Verified Purchase |
Fantastic product, exactly what was expected
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Handmade Bleach Kurosaki Ichigo Bankai Tensa Zangetsu Anime Katana Swords Verified Purchase |
Love my selection. True art!
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Handmade Japanese Katana Sword With Black Scabbard Verified Purchase |
This was a very nice katana, exceeding my expectations based on the cost. It was my daughter's favorite Christmas gift and a great replica of the Shinobu katana from Demon Slayer
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Shinobu Kocho's Sword, Demon Slayer Sword, Kimetsu No Yaiba Sword - Nichirin Sword Verified Purchase |