What is the delivery time?
Once your item is ready, we will ship it to you with UPS, SF-Express OR USPS, usually delivery time is between 10-15 business days. however sometimes it is delayed by the customs department, we will provide you with tracking number information so you can track it once it was shipped.
If it is your personalized custom order, usually the production time will be extended to 30-60 days, which will be based on the difficulty of your order process.
How do I find out if my order has been shipped?
If we have an email address on file, you will receive order confirmations and shipping confirmations, including tracking information if shipped via a trackable method. If not, you can contact our Customer Service Department via email or telephone to check the status of your order.
What are the shipping costs?
Most of our sword products are free shipping to the United States, usually delivery time is between 10-15 business days. If you want to use expedited shipping, you can choose the shipping cost shown in the Expedited Shipping option at the checkout page.
Do you offer international shipping?
Yes, we can ship to the world, but please check whether the laws in your country permit the possession of sword products. We do not pay customs fees, so please double check customs fees in your country first.
Does TrueKatana.com have a quality control department?
Yes, TrueKatana.com takes Quality Control very seriously. Quality Control department will help of our Fulfillment Center to double check our remaining stock and future inventory meet our quality standards.
Will I receive your call or email?
No calls will be made. If there is a problem with our order, the phone number will only contact you. TrueKatana.com offers email promotions for special discounts. If you do not wish to receive these emails, you can contact our Customer Service Department and we can block your email address from receiving email promotions.
Do you accept returns?
For our stock items we do offer return, and refund of up to 14 days from the day you received it. Buyer must pay for return shipping and original shipping price is non refundable. items must be returned in original condition as before shipment (If you have damaged the blade by trying to cut metal, iron or sparring, we will not accept it)
We will not accept returns due to custom fees or country regulations, please find out about custom fee charges and country regulations before purchasing our samurai sword.
If buyer refuse to sign and receive the package, refund will not be given.
Refund will not be given for custom made swords. as those are constructed personally for you.
How long does it take for a custom sword?
For our standard length of sword from shop stock normally it takes between 1-2 business days to prepare. for our custom Katana, Wakizashi, Tanto, Naginata, Ninjato and Nodachi, it takes longer and depends on the amount of modifications required from us. (it can take 30-60 days normally)
If you ordered a unique blade length, it will take longer, as we need to construct the blade.