I rarely leave reviews, but my experience with TrueKatana absolutely deserves one.r
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I initially received an incorrect item with my order. Mistakes happen, that part didn’t concern me. What did matter was how the situation was handled, and TrueKatana exceeded every expectation I had.r
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From the very first reply, their support team was polite, responsive, and genuinely focused on making things right. They clearly communicated my options, worked with my timeline (this was a birthday gift), and went out of their way to minimize inconvenience. Instead of rigid policies or delays, I was met with flexibility, transparency, and solutions.r
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The highlight? They arranged shipment of the correct sword promptly and ultimately told me I could keep the incorrect item at no cost—no return required. That level of trust and goodwill is rare, especially in online retail.r
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What impressed me most wasn’t just the resolution, but how easy they made the entire process feel. No friction. No defensiveness. No hoops to jump through. Just professional, thoughtful customer care from start to finish.r
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TrueKatana has earned a customer for life. Their customer service genuinely rivals what I’ve experienced with top-tier Fortune 500 companies, and I wouldn’t hesitate to recommend them to anyone considering a purchase.r
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If you’re on the fence, don’t be. You’ll be taken care of.
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Handmade Japanese Katana Sword T10 Carbon Steel With Sunflower Tsuba |
Great product! Item was a described. Fast shipping.
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Handmade Japanese Katana Sword T10 Carbon Steel Real Hamon |
Excellent, thank you.
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Handmade Japanese Katana Sword T10 Folded Clay Tempered Steel With White Scabbard |
Very pleased with the quality the order.was shipped promptly too.very sharp too so be careful kiddos.
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Handmade Japanese Shirasaya Katana Sword T10 Carbon Steel Real Hamon Without Tsuba |
Sword is beautiful and shipped relatively quickly.
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Authentic Japanese Katana Sword 1000 Layer Steel Full Tang |
Seems to be a nice product.. shipping was very reasonably timed. Thank you..
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Handmade Japanese Katana Sword T10 Folded Clay Tempered Steel With White Scabbard |
I love the wood looks beautiful .has a great feeling. Price was awseome shipping was awseome. I just can't get the sword out of the sheath .it's like it's swollen. Inside
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Handmade Japanese Shirasaya Katana Sword T10 Carbon Steel Real Hamon Without Tsuba |
Beautiful blade
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Authentic Japanese Katana Sword T10 Folded Clay Tempered Steel Razor Sharp |
TrueKatana is a professional sword maker and a superior company to deal with. They are fast and built quality SWORDS. Thank you for a wonderful experience.
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Authentic Japanese Katana T10 Carbon Steel Hand Forge |
Bro you’re not going to regret this purchase…. Ik y you looking through the comments. Yes this is 100% quality/real.
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Handmade Japanese Katana Sword T10 Folded Clay Tempered Steel With White Scabbard |
Honest feedback: My first ever katana. Beautiful craftsmanship. Does look exactly like the image online, and an intense feeling of caution and anxiety occurs when I unsheathe the blade. Hilarious, but highly important instruction/liability manual......DO NOT LICK THE BLADE. DO NOT CHOP VEGETABLES WITH THE BLADE. I can only image some of the cases.
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Handmade Japanese Katana Sword T10 Carbon Steel With Black Scabbard |
Everything about it is great, but the saya/sheath. The outside of it was fine, no problems. The inside was weak, and chips would often come off. Also it would be helpful to throw in a paper that shows the specs of the blade. (metal type, length, proper care oils, ect)
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Handmade Japanese Katana T10 Carbon Steel Clay Tempered With Pink Scabbard |
Super i will bye two more soon
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Handmade Japanese Katana Sword T10 Folded Clay Tempered Steel With Golden Blade |
Awesome Blade for the price. Will be purchasing again! Thanks guys!
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Handmade Japanese Katana Sword T10 Carbon Steel With Black Scabbard |
Whether it was actually Japanese hands made it or not it is a well put together Cortana sword
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Handmade Japanese Katana Sword T10 Folded Clay Tempered Steel With Black Scabbard |
I ordered a Katana and a sword stand. However, the sword stand couldn't deliver which was unfortunate but it was made transparent to me with an immediate refund. The quality of the sword is really nice for the price. The shipping costs were unknown until after the purchase, which would have been nicer to know beforehand. For the rest, very nice quick response times :)
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Handmade Japanese Sword T10 Folded Clay Tempered Steel With Red Scabbard |
Nice sword.good quality. I have plans to buy more in the future
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Handmade Japanese Shirasaya Katana Sword T10 Carbon Steel Real Hamon Without Tsuba |
Very nice product.
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Handmade Japanese Katana Sword T10 Folded Clay Tempered Steel Real Hamon |
This is katana is extremely beautiful and well made! Would recommend to anyone interested in looking for one! Very great craftsmanship and I can only imagine the time and effort put into this masterpiece!
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Handmade Japanese Katana T10 Carbon Steel Hand Forged With Black Scabbard |
Fantastic Sword for the price; I’ve never seen a pink katana before so I just had to have it!
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Handmade Japanese Katana T10 Carbon Steel Clay Tempered With Pink Scabbard |
Love this sword. It was exactly what I was hoping for. I will be buying again.
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Handmade Japanese Sword T10 Folded Clay Tempered Steel With Red Scabbard |
Absolutely beautiful sword
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Handmade Japanese Katana Sword T10 Folded Clay Tempered Steel With Silk Thread Scabbard |
The order come really fast and was amazing
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Handmade Japanese Katana T10 Carbon Steel Clay Tempered With Pink Scabbard |
great product! The blade is balanced and the handle feels great
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Handmade Japanese Katana Sword T10 Folded Clay Tempered Steel With Silk Thread Scabbard |
It’s amazing a work of art. I’m ordering one Damascus next. I know it will be perfect.
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Handmade Japanese Katana Sword T10 Folded Clay Tempered Steel Real Hamon |
Totally worth the purchase! It’s even better in person then online!
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Handmade Japanese Samurai Sword With Blue Blade And Scabbard |
Nice sword my son loved it for his birthday
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Handmade Japanese Katana Sword T10 Folded Clay Tempered Steel Real Hamon |
This is a fine sword.
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Handmade Japanese Shirasaya Katana Sword T10 Carbon Steel Real Hamon Without Tsuba |
Good quality, excellent service and fast delivery
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Handmade Japanese Katana Sword T10 Folded Clay Tempered Steel Real Hamon |
My second order, definitely won’t be my last r
Amazing turnaround time r
Blade was razor sharp and pristine
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Handmade Japanese Katana Sword T10 Folded Clay Tempered Steel Real Hamon |
