I rarely leave reviews, but my experience with TrueKatana absolutely deserves one.r
r
I initially received an incorrect item with my order. Mistakes happen, that part didn’t concern me. What did matter was how the situation was handled, and TrueKatana exceeded every expectation I had.r
r
From the very first reply, their support team was polite, responsive, and genuinely focused on making things right. They clearly communicated my options, worked with my timeline (this was a birthday gift), and went out of their way to minimize inconvenience. Instead of rigid policies or delays, I was met with flexibility, transparency, and solutions.r
r
The highlight? They arranged shipment of the correct sword promptly and ultimately told me I could keep the incorrect item at no cost—no return required. That level of trust and goodwill is rare, especially in online retail.r
r
What impressed me most wasn’t just the resolution, but how easy they made the entire process feel. No friction. No defensiveness. No hoops to jump through. Just professional, thoughtful customer care from start to finish.r
r
TrueKatana has earned a customer for life. Their customer service genuinely rivals what I’ve experienced with top-tier Fortune 500 companies, and I wouldn’t hesitate to recommend them to anyone considering a purchase.r
r
If you’re on the fence, don’t be. You’ll be taken care of.
 |
Handmade Japanese Katana Sword T10 Carbon Steel With Sunflower Tsuba |
2nd year I purchased my so one of the swords. He absolutely loves them. Becoming a Christmas tradition. Ordering easy, quality product, and quick delivery.
 |
Handmade Japanese Ninjato Sword With Black Blade |
2nd Model and it is just as quality and arrived earlier than anticipated as well.r
r
Loyal customer here for our new Katana Collection!
 |
Handmade Japanese Katana Sword With Golden Blade And Tsuba |
My fiancé was almost in tears when he opened his gift!! He has always wanted a katana and was absolutely speechless at how beautiful it is. r
The delivery was quick and it looked even better in person! Thank you
 |
Handmade Japanese Tachi Odachi Sword Spring Steel With Brown Scabbard |
Awesome!!! Exactly as described. Sharp and very well made.
 |
Handmade Japanese Chokuto Ninjato Swords With Black Scabbard |
Cool sword it looks awesome for decoration, not saying you should play with swords but yeah it's fun
 |
Handmade Chokuto Ninjato Sword 1045 Carbon Steel With Black Blade |
This is katana is extremely beautiful and well made! Would recommend to anyone interested in looking for one! Very great craftsmanship and I can only imagine the time and effort put into this masterpiece!
 |
Handmade Japanese Katana T10 Carbon Steel Hand Forged With Black Scabbard |
great product! The blade is balanced and the handle feels great
 |
Handmade Japanese Katana Sword T10 Folded Clay Tempered Steel With Silk Thread Scabbard |
Thank you for the amazing katanas and customer service!! Great company
 |
Handmade Chokuto Ninjato Sword T10 Carbon Steel Real Hamon |
My fiance loved it! Great quality and beautiful craftsmanship.
 |
Handmade Japanese Sword With Blue Blade And White Scabbard |
Arrived right on time.r
Blade, saya, hilt. All up to True Katana's standards.r
Of course I've already dinged the saya, because I can't have nice things. r
r
I believe this is my seventh purchase....r
r
No, I'm not addicted at all!r
Of course I am sane and rational. r
r
Seriously though. r
This blades name is Ryuketsu.
 |
Handmade Japanese Straight Sword High Manganese Steel |
The sword is beautiful a bit heavy for single hand use i don't know yet how durable in real fight shortly will figure out.r
Was a very quick international delivery akso i surprised how cheap. Here in norway a quality sword start from 1000 $ for 170$ from usa i very happy with the company.
|
Handmade Japanese Ninjato Sword With Black Blade |
Bonjour, j'ai bien reçu votre commande dans un état irréprochable . L'épée est sublime, magnifique ,la garde travaillée le fourreau dans un bois exceptionnel mais fin au travail de Maitre . Encore merci pour cette épée . Bien à vous Barranco Giuseppe
 |
One Piece Fujitora Issho Sword |
Very well made. r
The Tsuba is a bit thinner than I expected, but that is not necessarily a problem. r
I also note that the balance point is about 5 inches forward of the Tsuba - a bit farther forward than most. It works for me as the sword handles quite well.
|
Handmade Japanese Katana Sword T10 Folded Clay Tempered Steel With Silk Thread Scabbard |
I absolutely love this. I got it just yesterday and I’m continuing to gush over it. Sleek profile and well built. Everything I was hoping it would be and it arrived faster than I thought it would!
 |
Blind Fury Zatoichi Stick/Cane Sword With Black Scabbard |
It looks exactly how I wanted it but it came very dirty. It seems like the sleeve was a perfect size for the blade so I’m not sure how it got this dirty but I will give a update on how the sword is holding up after a few weeks/months.
|
Handmade Chokuto Ninjato Sword T10 Carbon Steel Real Hamon |
I love this sword. It's my first one. I wanted a katana ever since I was a kid. I decided on ninjatu on my first order and plan to get few more in different designs and some actual katanas. I highly recommend TurKatana.com for good quality swords.
 |
Handmade Japanese Ninjato Sword Full Tang With Blue Blade |
My son loves his new sword. Will be order again. Highly recommend.
|
Handmade Japanese Tachi Odachi Sword Spring Steel With Brown Scabbard |
This sword is beautifully made. It is nicely balanced and fully functional, with a sharp blade edge and a secure fit in the wooden scabbard. Kudos and thanks to the swordsmith for a job well done.
 |
Handmade Japanese Shikomizue Sword Full Tang |
Decent quality but it would be nice to know that it shipped from china and takes 6-8 weeks to arrive and is only shipped in styrofoam and tape.
|
Handmade Japanese Shikomizue Sword Full Tang |